Example: “I’m able to stay calm when I focus on the bigger picture and break down my projects into smaller tasks. What is the ultimate goal I’m trying to achieve? From there, I make a list of action items with reasonable deadlines. Even if the big project is due tomorrow, I ask myself, ‘What’s something I can tackle in the next 30 minutes?’ Before I know it, I’ve made significant progress and that impossible project doesn’t seem so impossible.”
As an ER nurse, I find that the best way for me to de-stress when I’m not working is to relax outdoors, rain or shine. I’ve always been an avid hiker, nature photographer and trout fisher, and one of my favorite things to do is to volunteer with the U.S. Forest Service and with local salmon habitat restoration groups. I also lead group hikes on some of Mt. Baker’s more challenging trails. This is where the skills I developed during my initial training as a military nurse sometimes come in handy. My current personal goal is to climb Mt. Rainier next summer. Being outdoors never fails to renew my spirit so that I’m able to be the best ER nurse I can be.
Example: “In my last role, I managed all social media content. I noticed other brands were experimenting with videos and seeing great engagement from their customers, so I asked my boss if we could do a low-budget test. She agreed, so I produced a video cheaply in-house that drove double the engagement we normally saw on our social channels. It also drove conversions, with 30% of viewers visiting to our website within a week of seeing the video.”
Tip: It’s easy to get hung up on figuring out your single most impressive accomplishment. Instead, think of a few achievements that showcase your work ethic and values. If you can, pick examples that also tie back to the job you’re applying for. The STAR method is a great tool to ensure you highlight not only your role but how you drove business results.
Frequently Asked Questions in a Job Interview
This interview question seems forward (not to mention intimidating!), but if you're asked it, you're in luck: There's no better setup for you to sell yourself and your skills to the hiring manager. Your job here is to craft an answer that covers three things: that you can not only do the work, you can deliver great results; that you'll really fit in with the team and culture; and that you'd be a better hire than any of the other candidates.
Example: “In my experience, good customer service involves taking responsibility when something goes wrong and doing what you can to make it right. For example, on a recent flight, I had pre-ordered my meal only to discover they didn’t stock enough of my dish. Instead of simply stating the facts, the flight attendant apologized sincerely and offered me a free drink or premium snack. To me, this apology went a long way in smoothing things over. The freebie was an added bonus that made me feel valued as a customer and choose the same airline for my next flight.”
"Choose an answer that shows that you can meet a stressful situation head-on in a productive, positive manner and let nothing stop you from accomplishing your goals," says McKee. A great approach is to talk through your go-to stress-reduction tactics (making the world's greatest to-do list, stopping to take 10 deep breaths), and then share an example of a stressful situation you navigated with ease.